Nordic Back Office Support/Service Coordinator - Stockholm, Sweden

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions, that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, over 7,500 employees are working on this continuing challenge at more than 90 locations across all continents. 

Read more about the company: Bruker  

The function of the Nordic Back Office Support/Service Coordinator is to provide expert support to our customers, Service Team and Service Management together with our other Service Coordinator at the Stockholm office.   

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, efficient and focused solution support to the customer base, to achieve maximum customer satisfaction and to further the professional image of the Company. You will be working as a member of the Service Team within the Service Coordinator team in Kista.

The position is based in our Kista Office in combination with working from home.

Responsibilities

• Taking incoming phone calls
• Creation of cases/closing and invoicing of jobs
• Dispatching of engineers together with the team
• Support to the Field Service Engineers
• Quotations and invoicing
• Ordering and handling spares
• Support to Service Management
• Maintenance of service contracts, incl. selling of new ones/renewing existing ones, + handling them in SAP/Salesforce
• General maintenance of SAP/Salesforce
• Contact with finance department

Qualifications

• Experience with Back Office support to service organization/customers are preferable
• Experience with SAP/Salesforce is an advantage
• Being able to work independently but also in a team
• Good at building relationships through inspiring trust and confidence
• Self-motivation and willingness to work with others towards a shared goal
• Having the ability to contribute to a team effort, yet to accept individual responsibility within the team
• Excel at continuous learning in a rapidly advancing technological area
• Ability to multi-task
• Ability to communicate effectively at all levels with good spoken and written English, and fluent in Swedish

Contact and application

We are performing candidate selection continuously so if interested, please apply as soon as possible.

If you have any questions or interested in knowing more about this new position, you are welcome to contact Sr. Recruitment Consultant Agneta Almquist, PhD, at Hudson Nordic Life Science.

E-mail: agneta.almquist@hudsonnordic.com