Field Service Engineer Nordic – CPH/Zealand area

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, over 7,500 employees are working on this continuing challenge at more than 90 locations across all continents.  

Read more about the company: Bruker

Read more about the products: Products - Bruker

The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding, and customer support in respect of the company’s products.  

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, efficient, and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. You will be working as a member of the Service Team involved in the installation, maintenance, service, and solution support of our range of instrumentation.

The position is home office based, preferably close to an airport either in Denmark or in the south of Sweden. Good travel connections, as well for international travel will be important.

Responsibilities

• Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Frequent travel (2-3 overnights/week) within the Nordic Countries is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe
• Activities will cover all products manufactured or represented by the Company

Qualifications

• Qualification in electrical or electronic engineering, chemistry, or biochemistry. Similar level of knowledge and /or skill gained by practical experience in the Mass Spectrometry field is a clear plus
• Solid technical or scientific background gained in industry or academia
• Proven experience in field service work is an advantage
• Valid driving license
• No visa restriction preventing travel in the USA or EMEA
• Good at building relationships through inspiring trust and confidence
• Self-motivated and with a willingness to work with others toward a shared goal
• The ability to contribute to a team effort, yet to accept individual responsibility within the team
• Excel at continuous learning in a rapidly advancing technological area
• Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems
• Ability to communicate effectively at all levels with good spoken and written English, and fluent in Swedish and/or Danish

Contact and application

We are performing candidate selection continuously so if interested, please apply as soon as possible.

If you have any questions regarding or interested in knowing more about this new position, you are welcome to contact Sr. Recruitment Consultant Agneta Almquist, PhD, at Hudson Nordic Life Science.

E-mail: agneta.almquist@hudsonnordic.com